Making Public Services People Services

Capacity works at the intersection of designing and doing in public services.

Everyday we work with public and third sector organisations to make a positive impact on the lives of people in the Liverpool City Region and put public services at the heart of our communities.

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The change we’re making

At Capacity, we believe innovation and creativity are at the heart of public service transformation – making a real difference to the lives of people in the Liverpool City Region in the years ahead.

Against a backdrop of cuts and rising demand, public and third sector leaders across the Liverpool City Region are starting to do things differently and radically rethinking public services.

By providing the know-how, big-picture thinking, and hands-on doing, we’re working with people and organisations from across the region to make great ideas more than just possibilities.

Our impact in numbers

What our clients and partners said about our work:

Throughout last year, we ran and completed 55 projects, working alongside 31 brilliant public and third sector clients. We spent thousands of hours supporting our partners to design effective services, listening to real people to inform local decision-making and launching our ventures.

We also invested time in understanding how we can harness our unique position to bring together people and organisations from across the Liverpool City Region and Cheshire to create the conditions for the fundamental changes our public services need.

100%

said they are able to increase their impact on people’s lives

80%

said they are able to find space to be proactive

100%

said they are better equipped to explore disruptive solutions

75%

said they are better connected

‘The relationship with Capacity has been extremely positive. It has been built around Capacity being a friend and ally of Open Door Charity, knowing and understanding what we do’.

Lee Pennington

Charity Director, Open Door Charity

‘It’s been brilliant working with Capacity, it was co-development from the word go. To have someone who understands your work and give an external viewpoint has been very beneficial in helping us to define where we sit and what we offer’.

Eleanor Fielding

Programme Manager

‘Working with Capacity on this project has really helped the Local Solutions team to refine our thinking, capturing exactly what we we’re looking for, despite a shifting brief. We’re particularly grateful for Capacity’s ability to work with the fact that we weren’t quite sure what the focus should be at the outset’.

Tom Harrison

CEO

‘From day one colleagues in Capacity have been amazing – full of ideas, support, energy, drive, and have made this one of the most enjoyable pieces of work I’ve ever been involved in’.

Elizabeth Hartley

Director for Children, Families and Education

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