Making Public Services People Services
Capacity works at the intersection of designing and doing in public services.
Everyday we work with public and third sector organisations to make a positive impact on the lives of people in the Liverpool City Region and put public services at the heart of our communities.
The change we’re making
The work we do at Capacity has never been the easy stuff. For the past ten years, we’ve been working where systems don’t quite join up, where new ways of working struggle to find a home and where lived experiences tell a story that doesn’t fit neatly on a spreadsheet.
Today, as well as working with organisations across the Liverpool City Region and the North West to improve public services, we also deliver the services we’ve designed.
From Juno, our network of not for profit children’s residential homes to 3ni, the national network for neighbourhood regeneration and Social Climbers, our venture supporting local social enterprises and charities to get their ideas for better public services off the ground.
‘The relationship with Capacity has been extremely positive. It has been built around Capacity being a friend and ally of Open Door Charity, knowing and understanding what we do’.
‘It’s been brilliant working with Capacity, it was co-development from the word go. To have someone who understands your work and give an external viewpoint has been very beneficial in helping us to define where we sit and what we offer’.
‘Working with Capacity on this project has really helped the Local Solutions team to refine our thinking, capturing exactly what we we’re looking for, despite a shifting brief. We’re particularly grateful for Capacity’s ability to work with the fact that we weren’t quite sure what the focus should be at the outset’.
‘From day one colleagues in Capacity have been amazing – full of ideas, support, energy, drive, and have made this one of the most enjoyable pieces of work I’ve ever been involved in’.
