Capacity is inviting expressions of interest for the design and build of a platform that will assess the emotional health needs of 0-18s and recommend suitable services with a centralised “front door”. It will be used by parents, trusted adults (such as teachers and GPs), and young people themselves to access self-help resources and find in-person support. We are seeking a digital partner who will help us finalise the detailed specification through a series of co-design sessions, advise on available simplifications (e.g., off-the-shelf solutions), and then design and build the platform. The process will require flexibility and teamwork, managing requirements and expectations from a number of partners involved.
The number of children and young people asking for support with their emotional health is growing. Currently, to access emotional health and wellbeing support, parents, professionals, and young people in Wirral must rely on their existing knowledge of services available to them, and search for resources on the internet (which may not be trustworthy). Even with awareness of support services, they have to navigate varying referral pathways, contact each service directly to find out if it’s still available to them and for a waitlist estimate, and track referrals separately for each service. Capacity has been commissioned by the Wirral Metropolitan Borough Council (WMBC) and the Cheshire & Merseyside Integrated Care Board (ICB) Wirral Place to make it easier for children and young people to get the help they need. Simplified access to services can prevent unaddressed concerns from escalating to the point where more intensive support is required. A key element of the project is the creation of a Single Point of Access (SPA) website that will centralise access to a full breadth of emotional health and wellbeing resources and services across Wirral – from community-based support to specialist services like NHS clinical health services.