This year we completed our first piece of work with the national charity, Mind, taking a specific focus on their information and practical advice phone service, Infoline. As a leader in UK mental health support, Mind’s team were keen to understand how the service offer was understood, what current usage looked like and what gaps might be filled through further development.
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Let us start by saying last year was a busy one. We’ve been working hard at work bringing big-picture thinking, imagination and graft to help public and third sector leaders do things differently.
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If we said the word ‘wellbeing’, what would it mean to you? It’s a word we use daily in health, care, and community services, but it can be interpreted in so many different ways – feeling healthy, feeling happy, feeling content.
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Something interesting happens when 100 creative leaders, thinkers and doers come together to discuss transforming public services.
That’s what happened last week at Fundamentally Different – an event designed to challenge the status quo in public services.
Late last year, we engaged with 100 public and third sector leaders from across Cheshire and Merseyside. We wanted to learn more about their day jobs, what was going well, but also what was keeping them up at night. Nothing was off the table. We listened to their views, heard their ambitions (and frustrations), and started to think about the shared challenges and opportunities to try something different.
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At Capacity, we’re proud to have a team that’s a total mix – made up of people from all sorts of backgrounds with all sorts of expertise. We know that learning and development is key to this, making sure that we continue to grow both as individuals and as a team. That’s why we’re pleased to congratulate one of our Project Managers, Sara, on recently graduating with an MA in Social Policy from Liverpool Hope University.
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This year we completed our first piece of work with the national charity, Mind, taking a specific focus on their information and practical advice phone service, Infoline. As a leader in UK mental health support, Mind’s team were keen to understand how the service offer was understood, what current usage looked like and what gaps might be filled through further development.
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If we said the word ‘wellbeing’, what would it mean to you? It’s a word we use daily in health, care, and community services, but it can be interpreted in so many different ways – feeling healthy, feeling happy, feeling content. It seems to be the ‘go-to’ word for public services, researchers, and policymakers whenever we talk about people’s outcomes and progress.
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We value the mentoring we offer at Capacity. We think it’s unique because our relationships last a long time but we also have an experienced team that have been ‘through-it’ themselves.
So, we asked some of our leaders from Capacity to help break it down. What’s the benefit of mentoring, and what does it all really mean.
Mental health and wellbeing are something people in our region are grappling with, and this isn’t new. It has been exacerbated by the pandemic and we have found more and more of our work is centering around it. We couldn’t ignore this, so we are explicitly making it one of our challenge areas.
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