Capacity Wrapped 2025

Well that was a busy year.

Every year, we start this report by reflecting on just how busy we’ve been. 2025 was no different.

In fact, in many ways, last year felt busier than ever. We kept moving, kept building and kept making public services people services. We supported partners to get work off the ground, drove public sector innovation, put ideas into action, and continued to build a movement of leaders who want to do things differently.

But 2025 was also a year of reflection, a year when we took a collective pause to think about why we exist. With our 10th birthday rapidly approaching, we took stock of our purpose, our place in the wider ecosystem of organisations driving change, and where we can focus our work for the greatest impact.

We got stuff done

Like we said, last year was a busy one!

We were extremely privileged to work with dozens of incredible organisations who deliver some really important work. We worked alongside some outstanding leaders and doers who are dedicated to making a positive difference to the lives of local people, putting their voices at the heart of public service design.

We’d like to take the change to say a big thanks to everyone we had the opportunity to collaborate with for their partnership and dedication to making public services people services.

Here’s a snapshot of how we spent the year.

12,941

hours of staff time invested in projects

31

Organisations supported

47

projects worked on

1,427

People engaged

We’re always learning

We learned a lot last year.

We’re a learning organisation and try our best to make sure that no learning is lost. We embed learning across everything we do and regularly create open and honest opportunities to reflect on our successes and challenges. Capacity Wrapped is as much a learning report as it is an impact report – we wanted to share what went well, what could have been better and how we’re embedding this into practice at Capacity.

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