About
Capacity

It’s no secret that the public and third sectors are facing some tough internal and external challenges, and we need big ideas and brave leaders to tackle them.

That’s where Capacity comes in. We provide the know-how, big-picture thinking, and hands-on time to get moving on the projects that really matter: the ones that make the biggest impact on the lives of everyday people.

In other words, you might call us a ‘do-tank’. Unlike a think-tank, we also go on to do the stuff we’ve thought about. That means we’re on the journey with the organisations we support; you won’t find us producing a shiny report and leaving them to it.

Ultimately, we want the North West to be the best place to grow-up, grow-wise and grow-old. If we do this well, public services will work for every person, every time. And as for us? Well, we’ll be out of job.

Where it all began

In 2015, Capacity won Big Society Capital’s Business Impact Challenge, which led to our official incorporation in 2016 by partners Catch22, Interserve PLC, Big Society Capital and Amberside Advisors Ltd. The Capacity team then went on to win the ‘Innovative New Idea’ award at the Finance for the Future Awards 2016. The award celebrates the year’s most innovative new idea with the potential to have a tangible impact on society, in line with the United Nation’s Global Goals for Sustainable Development.  

Since then, we have secured more than £38.5 million commissioned contracts and £1.5 million in grant funding for charities and social enterprises in England and Wales. In early 2019, Big Society Capital committed to a second-round of investment of £800,000.

Capacity’s Chief Executive, Chris Catterall, served on the 2018/19 panel for The Guardian Public Services Award and in March 2019, we were added to the NatWest & Pioneers Post Social Enterprise 100 List for the first time. 

Philosophy

At Capacity, we work with brilliant organisations, not perfect organisations; those who have a clear motivation to deliver positive impact and improve the lives of people in communities, with honest leaders. 

We work to increase the capacity of these organisations by offering a diverse range of expert services to support different needs. 

 

Our approach
is based on:

It is our values, expertise and relationships with socially-minded organisations, commissioners and funders that offer a unique position to the organisations that we support. 

Listening to communities to understand what services the public need

Collaborating across sectors; the challenges we face can’t be solved by one sector alone

Tailoring support to charities and social enterprises regardless of what stage of development their organisation is at

Our team

Our team is based in the Queen Insurance Building in Liverpool City Centre, with decades of experience between us working in Merseyside, North Wales and beyond.  

Click a team member of the team to find out more about their background.

_28_RoseanneB

Roseanne Broadley

Project Manager
_09_Chris

Chris Catterall

Chief Executive
_02_Sophie

Sophie Clarke

Director
_24_Tim

Tim Guest

Management Accountant
_23_Remi

Remi Evans

Accounts Assistant
_27_AliceG

Alice Green

Communications Project Manager
_30_BenG

Ben Grogan

Business Coordinator
_10_Emma

Emma Lord

Director
_06_Alison

Alison Hill

Development Manager
_03_Phil

Philip Hill

Director
_11_Jenni

Jenni Kirkham

Project Manager
_07_Grace

Grace Nolan

Director of Operations
_05_Nat

Natalie Mansfield

Project Manager
_32_LukeM

Luke McConkey

Graphic Designer (Associate)
_08_Sarah

Sarah Morris

Director of Finance
_31_Paul

Paul Simon

Children's Development Manager
_16_Chris W

Chris Witterick

Partnerships Manager
_29_RachelS

Rachael Stott

Director (Associate)
_26_SarahT

Sarah Taylor

Development Manager
_13_Toni

Toni Verburg

Finance Coordinator

DIVERSITY AND INCLUSION

Capacity has taken some time to consider the importance of making a position statement on this matter. As an organisation, we are wholly anti-discrimination, and will always remain an Equal Opportunity Employer.

In June 2020, to an extent on the back of the upswelling of protests in support of Black Lives Matter, we established our Diversity & Inclusion (D&I) working group. We realised this was overdue, but that the working group would be the first step to making sure that we, as both an organisation and as individuals, are doing as much as we can in support of those who experience discrimination, whether that be in their workplace, public spaces or perhaps when accessing vital public services. We consider discrimination based on the nine protected characteristics of the 2010 Equality Act.

The purpose of the group is to explore how Capacity can improve its commitment to diversity and inclusion and make recommendations to senior leadership and the Board so we can turn this commitment into action. We are a learning organisation, and this extends to diversity and inclusion; we are all striving to be better, both as individuals and as an organisation. We recognise that this is a gradual process which requires, first and foremost, the right mindset and a willing to learn and grow.

Crucially, by improving our own diversity and inclusion practices, we are improving the services we provide to our clients, and the difference we can make to the lives of people in the communities we serve.

If you have any comments or questions for Capacity on the subject of Diversity & Inclusion, in the first instance please contact Natalie, our Diversity & Inclusion Working Group Lead, via Natalie.mansfield@capacitylab.co.uk.

 

Chris Catterall, Chief Executive, September 2020

Our team

Our team is based in the Queen Insurance Building in Liverpool City Centre, with decades of experience between us working in Merseyside, North Wales and beyond.  

Click a team member of the team to find out more about their background.

_28_RoseanneB

Roseanne Broadley

Project Manager
_09_Chris

Chris Catterall

Chief Executive
_02_Sophie

Sophie Clarke

Director
_25_Ste

Ste Dolley

Project Accountant
_23_Remi

Remi Evans

Accounts Assistant
_27_AliceG

Alice Green

Communications Project Manager
_30_BenG

Ben Grogan

Business Coordinator
_24_Tim

Tim Guest

Management Accountant
_06_Alison

Alison Hill

Development Manager
_03_Phil

Philip Hill

Director
_11_Jenni

Jenni Kirkham

Project Manager
_10_Emma

Emma Lord

Director
_05_Nat

Natalie Mansfield

Project Manager
_32_LukeM

Luke McConkey

Graphic Designer (Associate)
_08_Sarah

Sarah Morris

Director of Finance
_07_Grace

Grace Nolan

Director of Operations
_31_Paul

Paul Simon

Children's Development Manager
_14_Cesca

Francesca Smith

Project Coordinator
_29_RachelS

Rachael Stott

Director (Associate)
_26_SarahT

Sarah Taylor

Development Manager
_13_Toni

Toni Verburg

Finance Coordinator
_16_Chris W

Chris Witterick

Partnerships Manager

DIVERSITY AND INCLUSION

Capacity has taken some time to consider the importance of making a position statement on this matter. As an organisation, we are wholly anti-discrimination, and will always remain an Equal Opportunity Employer.

In June 2020, to an extent on the back of the upswelling of protests in support of Black Lives Matter, we established our Diversity & Inclusion (D&I) working group. We realised this was overdue, but that the working group would be the first step to making sure that we, as both an organisation and as individuals, are doing as much as we can in support of those who experience discrimination, whether that be in their workplace, public spaces or perhaps when accessing vital public services. We consider discrimination based on the nine protected characteristics of the 2010 Equality Act.

The purpose of the group is to explore how Capacity can improve its commitment to diversity and inclusion and make recommendations to senior leadership and the Board so we can turn this commitment into action. We are a learning organisation, and this extends to diversity and inclusion; we are all striving to be better, both as individuals and as an organisation. We recognise that this is a gradual process which requires, first and foremost, the right mindset and a willing to learn and grow.

Crucially, by improving our own diversity and inclusion practices, we are improving the services we provide to our clients, and the difference we can make to the lives of people in the communities we serve.

If you have any comments or questions for Capacity on the subject of Diversity & Inclusion, in the first instance please contact Natalie, our Diversity & Inclusion Working Group Lead, via Natalie.mansfield@capacitylab.co.uk.

 

Chris Catterall, Chief Executive, September 2020